 Frequently
Asked Questions
• Are dresses delivered exactly the same as
in pictures of your website?
• Why is your wedding dress at such low price?
Does it at the cost of product quality?
• What materials do you usually use on your wedding
dress products?
• What countries do you deliver?
• Which delivery company do you use? And what
is the shipping cost?
• Will I be required to pay import duty by my
country’s Custom House?
• Do you sell designer’s dresses?
• How long will it take until my wedding dress
is delivered?
• Do you accept returns?
• Do you provide alterations?
• What if the store doesn't have the gown I
want in my size or color?
• Can I get extra fabric?
• What payment methods do you accept?
• What is the name of your eBay store and eBay
ID?
• When should I order my wedding dress?
• Who should I contact if I have further questions
or concerns?
Are dresses delivered exactly the same as in pictures
of your website?
Yes, the dresses you see in our website are our sample dresses,
so the dress you receive will be exactly the same as in our website.
Why is your wedding dress at such low price? Does
it at the cost of product quality?
We are a professional wedding dress manufacturer, and that means
there are no wholesalers, retailers and other middlemen between
us, and the price you get is the first level wholesale price. We
are proud to say that the quality of our wedding dresses is not
less than any designer’s dresses. You can find a lot of happy
brides’ feedbacks at our eBay store.
What materials do you usually use on your wedding
dress products?
Fabric: Taiwan made high quality thick bridal satin (4811 &
395 satin). If you are familiar with wedding dress industry, then
you should know that those top brand names such as Maggie Sottero,
Lady Roi, etc. use the same or similar bridal satin. Other fabrics
we use include chiffon, taffeta, 2080 organza, etc.
Beadings: For rhinestones, we only use Swarovski Crystals and Czech
Diamonds. For other beads: we only use Japan made MATSUNO glass
beads, bugle beads, seed beads, etc. MATSUNO beads are the best
quality beads in the industry.
Dresses made of cheap material will turn dark and yellow after they
are stored over 3 months. For our dresses, even if storing them
for 5 years, color will not change.
What countries do you deliver?
We deliver to anywhere in the world.
Which delivery company do you use? And what is
the shipping cost?
We use DHL for all of our shipping to anywhere in the world. Shipping
charges are calculated on the weight of the items for each separate
order placed. In the case of a multiple item order being shipped
to multiple addresses, shipping is applied per address and calculated
based on the total weight of all items being shipped to that address.
Please click here to
see shipping cost detail.
Will I be required to pay import duty by my country’s
Custom House?
Based on our past experiences, most of the countries do not charge
import duty on low volume personal import.
Do you sell designer’s dresses?
No, we don’t sell designer’s dresses.
How long will it take until my wedding dress is
delivered?
Our normal lead time is 35 – 40 days, but we also provide
18 day rush order service at additional charge of USD $50.
Do you accept returns?
Yes, we do accept returns and exchanges. Please go to shipping and return section for details.
Do you provide alterations?
We also provide services of making this dress in your size, color,
and design at no additional cost. If you'd like us to make this
gown in different fabric or beading color, or you'd like us to make
minor changes in dress style, please contact us first. One more
week processing time is needed for dress made in custom design.
Dresses made in custom size, color and design are not refundable.
What if the store doesn't have the design I want?
We can also make wedding dresses from pictures. If you can’t
find a right style in our store, then you can email us the pictures
of dress you want, and we can make replica for you.
Can I get extra fabric?
Yes, we have no problem to provide extra fabric, and additional
charge may apply.
What payment methods do you accept?
The payment methods we accept include credit cards, paypal, money
order in USD, wire transfer.
What is the name of your eBay store and eBay ID?
Our eBay ID is Cinderella-shop, and our eBay store is Cinderella’s
Bridal Shop
When should I order my wedding dress?
Normally we suggest customers to start ordering their wedding dresses
6 months before their wedding date.
Who should I contact if I have further questions
or concerns?
Please email your questions to sales@millybridal.com,
and we will answer your questions in 24 hours.
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