Are dresses delivered exactly the same as in pictures of your website?
Yes, the dresses you see in our website are our sample dresses, so the dress you receive will be exactly the same as in our website.
Why is your wedding dress at such low price? Does it at the cost of product quality?
We are a professional wedding dress manufacturer, and that means there are no wholesalers, retailers and other middlemen between us, and the price you get is the first level wholesale price. We are proud to say that the quality of our wedding dresses is not less than any designer’s dresses. You can find a lot of happy brides' feedbacks at our eBay store.
What materials do you usually use on your wedding dress products?
Fabric: Taiwan made high quality thick bridal satin (4811 & 395 satin). If you are familiar with wedding dress industry, then you should know that those top brand names such as Maggie Sottero, Lady Roi, etc. use the same or similar bridal satin. Other fabrics we use include chiffon, taffeta, 2080 organza, etc.
Beadings: For rhinestones, we only use Swarovski Crystals and Czech Diamonds. For other beads: we only use Japan made MATSUNO glass beads, bugle beads, seed beads, etc. MATSUNO beads are the best quality beads in the industry.
Dresses made of cheap material will turn dark and yellow after they are stored over 3 months. For our dresses, even if storing them for 5 years, color will not change.
What countries do you deliver?
We deliver to anywhere in the world.
Which delivery company do you use? And what is the shipping cost?
We use DHL for all of our shipping to anywhere in the world. Shipping charges are calculated on the weight of the items for each separate order placed. In the case of a multiple item order being shipped to multiple addresses, shipping is applied per address and calculated based on the total weight of all items being shipped to that address.
Please click here to see shipping cost detail
Based on our past experiences, most of the countries do not charge import duty on low volume personal import.
Do you sell designer's dresses?
No, we don't sell designer’s dresses.
How long will it take until my wedding dress is delivered?
Our normal lead time is 35 – 40 days, but we also provide 18 day rush order service at additional charge of USD $50.
Do you accept returns?
Do you provide alterations?
We also provide services of making this dress in your size, color, and design at no additional cost. If you'd like us to make this gown in different fabric or beading color, or you'd like us to make minor changes in dress style, please contact us first. One more week processing time is needed for dress made in custom design.
Dresses made in custom size, color and design are not refundable.
What if the store doesn't have the design I want?
We can also make wedding dresses from pictures. If you can't find a right style in our store, then you can email us the pictures of dress you want, and we can make replica for you.
Can I get extra fabric?
Yes, we have no problem to provide extra fabric, and additional charge may apply.
What payment methods do you accept?
The payment methods we accept include credit cards, paypal, money order in USD, wire transfer.
What is the name of your eBay store and eBay ID?
Our eBay ID is Cinderella-shop, and our eBay store is Cinderella's Bridal Shop
When should I order my wedding dress?
Normally we suggest customers to start ordering their wedding dresses 6 months before their wedding date.
Who should I contact if I have further questions or concerns?
Frequently Asked Questions